From the date you sign for receipt of your order, as per the EU Distance Selling Directive, you have up to 7 days to return your complete order. Before returning goods, please email Little Prezzies for a Returns Authorisation stating the reason you wish to return. Failure to do so may result in a delay of any refund. The goods must be unused, unopened and in the same condition as they were originally despatched from us. The original packaging should be used.

The delivery charges for returns are at your expense and goods remain your responsibility whilst in transit to us, you are therefore advised to use Royal Mails Recorded Delivery service or for goods with a value of £30 or more you should use the Royal Mails Special Delivery service. We cannot accept responsibility for any loss or damage which occurs to items whilst in transit to us, or which occurs due to any other circumstances beyond our control.

Items that have been customised as per your order instructions and personalised labels, may be returned, but are subject to a 50% restocking fee of the cost of your original order (not including outward shipping costs).

Subject to the above conditions being met, refunds will be made within 14 days of receipt of the returned goods, less the original packaging, shipping and insurance charges.